KANSAS CITY, Mo. — After years of complaining about the way her mail carrier performed his job, a Missouri woman finally recorded his actions on video, posted it to Facebook and got results.
“He would put the mail in, and then shove the package in, which would just tear up all the mail,” Susan Howard Perry told Fox4KC.com. “That’s all I did was spend my time filing complaints, and nothing got resolved.”
Knowing an expensive book was to be delivered, Susan Howard Perry recorded the delivery to see what would happen. From her window, she saw her mailman throw the book onto the ground.
She told Fox4KC.com she was relieved to finally have video proof of his actions.
“I thought – if I were to [just] tell somebody this, they’re gonna look at me like, really? Come on, you’re exaggerating. No I’m not, that’s how my mail gets delivered,” she said.
Shortly after she posted the video on Facebook, a post office manager knocked on her door.
“He showed up at my front door, and literally his boss had seen the video on Facebook, and he said, ‘I apologize,’” she explained.
“The Postal Service condemns, in the strongest possible sense, the actions of any employee who mishandles mail or packages,” U.S. Postal Service spokeswoman Stacy St. John wrote in a statement. “An investigation into the incident is underway and if this video is accurate, then the behavior on the part of the employee shown in the video is not only unacceptable to the Postal Service, it threatens to tarnish the reputation and high level of trust that the vast majority of our employees work so hard to uphold.”
She added the Postal Service is taking all appropriate steps to address the situation and ensure it does not happen again.
“That’s all I want!”Perry exclaimed. “I want my mail!”