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Mom watches in horror with baby accidentally trapped in hot car

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NEW TAMPA, Fla. – A 10-month-old Florida boy accidentally became trapped inside a hot car and his mother says she got a surprising response when she called 911 for help.

“And that’s what was the scariest part, watching him change and get obviously, much, much hotter,” said Shana Dees.

All Dees said she needed was bleach and bottled water, but her quick trip to the local CVS ended with baby Jack trapped in her car.

Jack, who is 10-months-old, likes to play with just about anything he can get his hands on, including car keys. On Saturday, Dees put him in his car seat and closed the car door to put away a shopping cart.

911 call 02

She had no idea her little one had stolen her car keys.

“And in those three seconds when I was moving the cart, he hit the lock button,” she said.

The black Acura wasn’t running and temperatures were nearing triple digits.

“I went around and I am pulling on all different doors, trying to get one to open,” she said.

Panicked, she begged a passerby for a phone and called police.

911 call

However, the dispatcher didn’t send help.

“They won’t be able to kind of gain access to the car unless the child is in some sort of distress,” the dispatcher is heard saying on the 911 call.

At that point, the dispatcher ended the call.

“The dispatcher absolutely made a mistake, this is not the way we do business,” said Laura McElroy, with the Tampa Police Department.

Eight minutes passed before an off-duty officer made a second 911 call.

911 call 1

With Jack now in the car 10 minutes, help was finally on the way.

Before police could get there, another Good Samaritan broke the car’s left passenger window with a wrench.

“I’d like to say thank you to them, to the man that let me use his phone, to the retired officer that was able to get the police out there. They were the first responders that day,” Dees said.

Tampa police have launched an investigation into the actions of the dispatcher.


  • angel2

    I have questions. Would a 10-month old know how to reach over and down from his carseat and push the lock button? Would he have the strength? Can one lock in the back seat lock ALL the doors? I hope the police check the CVS surviellence video to make sure mom had her son inside the store. As for the dispatcher, he/she MUST be fired.

    • KiloLee

      Your lack of reading skills suggest you went to school in the ‘hood.
      The kid grabbed the keys, hit the button on the remote.

      • sw

        Crushing you are an idiot. Kilolee is absolutely correct. She said the kid had gotten her keys and she didn’t realize it. My son unlocked his car seat and locked the car doors on me one time when I was filling my car with gas. It was a nightmare.

      • reeltime

        I think her IQ is too high to qualify for school in the hood. She should have had one of those free “sail fawns” as back-up but she probably likes to pay her own way and not leech off the gubmint.

    • roy


    • athynz

      That’s because it does not involve a trailer or a mother who was neglectful. Here’s a thought Ron – get your key fob and give it to a child around 10 months old and see what they do with it. Chances are they’ll hit the “lock” button.

  • KiloLee

    If anyone in central VA happens to lock their child in the car, call Pop-A-Lock and tell them you need an emergency unlock for your kid, then call the emergency crews. Pop-A-Lock will drop what they’re doing and send someone out IMMEDIATELY to unlock the car for FREE.

    • bee

      You are mostly correct. We accidentally locked my nephew in the car one day in August. Pop a lock did come out and open the door for free…but the car and ac were running, he wasn’t in danger. The fire dept who were also on the scene said if the air hadn’t been on, they would not have waited for PAL and simply busted the window.

    • Randolph Crowther

      Takes up to 40 min to long, break window, only option, why are keys not in her hands with her kid in a car on hot day, neglecting to think

  • B

    I surmise that you, Ron, don’t have kids and/or have never experienced a child accidentally hitting the alarm button when playing with a keyless remote. Wow! Maybe it was the lock button the kid pushed instead. Drama where there is none.

  • Luv Life!

    I have OnStar and when I locked the keys in the car, I called them and they unlocked my vehicle from their office.

  • John

    This woman should have broke the winder herself. Once 911 said no, she should have been swinging some object to break a window instead of waiting for someone to help. If she was from the hood, she would have been arrested I’m sure.

  • T

    This woman is too stupid to have children! My first instinct would have been to break a window and get my child out myself.. call 911? Are you kidding me??

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