Customers say Comcast-Time Warner Cable merger is evil

NEW YORK (CNNMoney) — Everyone seems to hate their cable company, and news that Comcast wants to buy Time Warner Cable isn’t going over well.

Customers of both are trying to out-do each other, warning of high prices, slow data speeds and miserable customer service.

On Twitter, the knee jerk reaction was almost unanimously negative.

“Sweet. We will never have affordable, high-speed internet in this country,” said Allen Christopher of Winston-Salem, N.C.

“In what way is this not a catastrophe for competition in an industry that is already terrible for consumers?” asked Benjamin Harrison of Brooklyn, New York.

David Hoang in Seattle put it best: “Comcast acquiring Time Warner Cable is like Nickelback and Creed deciding to go on tour together.”

CBS 6 sat down with a Hanover family Thursday night about the announcement. Daniel Rabin and his family have been Comcast customers since 2011.

He said the announcement has him worried about prices possibly rising.

“I just think anytime the company gets larger, they’re going to monopolize more. I can only imagine that rates are going to go up,” said Rabin.

A spokesman for Comcast told CBS 6 he understands those concerns, but said programming costs in general go up every year, but said they work hard to moderate those prices.

Many people are also wondering what’s going to change for current Comcast customers.

According to the Washington Post, Comcast said it would add a few features from Time Warner’s services in the merge.

That includes Start Over, which allows viewers to restart a live program that’s in progress. Another feature would be Look Back. It lets customers watch programs up to three days after they air live, even without DVR.

“Comcast and Time Warner Cable have been the leaders in all of the industry’s most important innovations of the last 25 years and this merger will accelerate the pace of that innovation,” said Time Warner Cable CEO Robert Marcus.

In reality, though, the merger would bring together two companies that consistently fail to satisfy their clients. Last year, the American Consumer Satisfaction Index ranked both companies’ television and Internet services the lowest in the nation.

Their ratings were far behind Verizon’s FiOS, DirecTV, AT&T’s U-verse and Dish Network.

Their telephone service didn’t score much better.

Both have had plenty of dings to their reputations. In March, New York State’s attorney general forced Time Warner Cable to pay $2.2 million for overcharging 18,437 customers.

In December, it agreed to pay $1.9 million after the Federal Trade Commission found the company was secretly judging customers’ credit reports and charging them more if their scores were poor. Customers have launched more than 23,000 complaints against Comcast and filed overwhelmingly negative reviews.

Time Warner Cable was spun off from Time Warner in 2009 and no longer has any connection to the owner of CNN, HBO and Warner Bros.

The fear now is that forming one giant company will make it a monster with too much power — and zero accountability to everyday Americans.

Dean La Velle is a marketing consultant in Quincy, Ill., who had Time Warner Cable a decade ago in Florida and now uses Comcast. He doesn’t care for either company and worries a merger will eliminate competition.

“It hobbles capitalism,” he said. “My fear is that over time they’re going to have enough of the market that they become the dominant player and have no incentive to make service better. It’ll stifle innovation like it did with the phone companies.”

Don Gelfund, a Comcast customer just outside Chicago, said that’s already the case and the merger would only make things worse.

“When you call and threaten to unhook, they all but laugh,” he said.

Those angry about the deal hope the nation’s attorney general will step in on their behalf. AJ Wilcox of Lehi, Utah., said this on Twitter: “Feds, please kill the Comcast/Time Warner deal. I’m against government intervention, but this is one oligopoly that is way too strong.”

5 comments

  • Philip Oglesby

    Comcast is really bad, I called them numerous times to fix my internet and they could not get it right, and you have to wait on the phone at least twenty minutes each time you call, then after a year they got it right with a new box, and immediately raised my rates, so I switched to fios and got hd rather than digital for a lower rate, and the service has been much better, comcast needs to be kicked out of chesterfieldbecause they are ripping people off

  • RC

    We used to have Crapcast, then we switched to Dish. Then we switched to FIOS and have been w/ them since about 2006.
    Never have we had a problem that Verizon couldn’t fix. Returning equipment through UPS is a breeze. There are so many ways of accessing help: website, through set-top-box, live customer help. And no waiting around forever! Even if it is a short wait, they offer to call you back (and actually do) and will even credit your account if you feel it was too long!
    If you ever decide to leave Comcast, keep each and every receipt. After we quit Comcast, they gave us a bill months later claiming we owed them money since we never returned the cable box. Luckily, I had the receipt to prove we had indeed returned it. SNAKES!

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