RICHMOND, Va. (WTVR) -- Richmond's Department of Public Utilities Spokesperson Angela Fountain told CBS 6 Thursday night that it is rare -- or almost unheard of -- for customers to have problems with their water meters.
However, some Richmond residents contacted CBS 6 saying otherwise.
One of those viewers is Ashley Anderson. She tells CBS 6’s Lorenzo Hall that her lowest water bill was around $270.
The highest was $400 for a family of two and a baby. One bill states that the family used more than 24,000 gallons of water in one month.
According to the Department of Public Utilities, the average for a family of four per month is just 6,000 gallons.
Anderson tells Hall, she contacted plumbers and they didn't find any leaks. From there, a city technician stopped by.
“We had the person come out on July 31st. That's when he determined we were being billed for our neighbor's property, but I have no way of getting the ticket from him or seeing any record of my account. They won't share that. They just told us he was wrong. That's what I was told Tuesday. He was wrong and our bill is correct,” said Anderson.
Fountain with DPU said she can’t comment on this case, but will instead contact Anderson directly to try and resolve this issue.
Depend on CBS 6 News and WTVR.com for updates on this story.