VIRGINIA BEACH, Va. — Jennifer Marshall remembers her son, Jordan, as a lifelong learner with a passion for teaching and traveling.
“He loved to do history tours, and just immerse himself completely in the culture, in the cuisine, the history of different places,” Marshall said.
She said Jordan, and his friends, Kandace Florence and Courtez Hall, planned a long weekend trip to Mexico to celebrate Día de los Muertos (Day of the Dead).
Days later, on Halloween, she found out her son and friends were found dead inside an Airbnb property in Mexico City.
“They went down to celebrate that for the long weekend, and that was the outcome,” Marshall said.
Wednesday, News 3 learned of new details surrounding their deaths. According to the Associated Press, police in Mexico City police said they believe the three were victims of gas inhalation.
The AP also went on to report that police said the three were found unresponsive on Oct. 30.
Post-mortem exams suggested all three died of carbon monoxide poisoning, and police also went on to say security guards at the apartment building called, "after they detected an intense smell of gas in an apartment."
“We've heard so many different reports,” Marshall said.
Marshall told News 3 since she found out about her son's death, it has been a roller coaster of emotions.
“We're getting information, mostly by social media posts, and we're getting information from reporters and news outlets,” Marshall said. “We've yet to hear from any U.S. official, U.S. Embassy from Mexico City. That's been, I think, the most frustrating part.”
She hopes to get more support soon as Jordan's celebration of life is planned for this Friday.
“We want to make sure that we give him a beautiful homegoing service,” Marshall said. “We, I think, draw comfort in the fact that, in his 28 short years, Jordan lived a very full and fulfilling life.”
On Wednesday, News 3 got a response from the State Department regarding this case. A spokesperson told News 3 they continue to monitor the Mexican authorities’ investigation into the death of three U.S. citizens and await the public announcement of their official findings.
They also said they continue to provide all appropriate consular assistance to the families.
Wednesday night, News 3 reached out to Airbnb about the situation. In a statement, a spokesperson for Airbnb told News 3, “This is a terrible tragedy, and our thoughts are with the families and loved ones as they grieve such an unimaginable loss. Our priority right now is supporting those impacted as the authorities investigate what happened, and we stand ready to assist with their inquiries however we can.”
Airbnb’s spokesperson said the company has suspended the listing and canceled upcoming reservations as they investigate. They’re also in touch with the host and providing their support.
Airbnb said they've also spoken with the U.S. Embassy regarding the tragedy.
Marshall also told News 3 her family is advocating to mandate carbon monoxide detectors in all Airbnb properties worldwide, regardless of their location.
“We will honor Jordan forever. We will honor him, and we will fight so that no other family will have to endure the pain and heartache that we've had to endure,” Marshall said. “We have three vibrant souls that have been ripped away for a senseless incident that could've easily been avoided.”
It’s unclear whether or not any carbon monoxide detectors were in the Airbnb property in Mexico City where the three were found.
News 3 also asked Airbnb about their policy regarding carbon monoxide detectors in properties.
A company spokesperson told us the following:
“Our global teams work each and every day to promote safe travel for our community. We run a globaldetector program [airbnb.com], giving away combined smoke and CO detectors at no cost to all eligible Hosts. To date, over 200,000 Hosts globally have ordered a detector through this program. We encourage all Hosts to confirm that they have a smoke and CO detector installed, and homes that report having a detector are clearly marked, so this information is visible to guests. Guests can also filter listings by homes that report having them. If a guest books a listing where a Host has not yet reported detectors present, we flag this so they’re aware and can take precautionary steps [airbnb.com] as needed. In Mexico, Airbnb has worked with the Secretariat of Comprehensive Risk Management and Civil Protection of Mexico City to launch [news.airbnb.com] an information campaign aimed at Hosts to promote safety best practices. In addition, we introduced updates to our free global smoke and CO detector program to expedite shipments for Hosts in Mexico.”
