Trained civilians could respond to low-level 911 calls in Denver with new pilot program

DENVER, Colo. — Denver police are considering a new, cost-effective and community-friendly way to deal with certain non-criminal calls, and it will take the help of civilians in the area.

Many people in Denver have stories like Gabrielle Rodriguez.

She hasn’t used drugs or alcohol since 2012 and is working to be an example for others who have struggled with mental health and trauma in the past.

She now sits on the board for the Caring 4 Denver Foundation, one of the organizations trying to find a new way to approach interactions between first responders and emergency calls regarding mental health.

“Nobody that’s using really likes to see a person in uniform,” Rodriguez said.

She, like many in her field, recognize the system needs to evolve. Denver’s Police Chief agrees.

“How can we provide the support and the resources to meet those needs and do it outside of the criminal justice system?” Denver Police Chief Paul Pazen said.

A team from Denver went to Eugene, Oregon, to study their solution, called Crisis Assistance Helping Out On The Streets, or CAHOOTS. It’s a group of mental health workers who respond to appropriate 911 calls. Lorez Minehold, Executive Director of Caring 4 Denver, saw them in action.

“It really helped deescalate and really allowed folks to talk about what their challenges were in that moment,” Minehold said.

“It didn’t have that same stigma attached. When there’s sirens or police in uniforms, it can be really intimidating and make situations worse," she added.

Chief Pazen said if they can design the program the right way, they could save money, too.

He estimates between 10 and 20% of calls they respond to could be handled by a qualified civilian team, trained in responding to mental health crises.

“We want this done right, and we also recognize that there’s a need right now,” Pazen said.

He said they’re looking for more input from stakeholders in the community, and there’s no timetable as to when a pilot program could be rolled out.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.