Richmond’s non-emergency phone line is not working – again

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RICHMOND, Va. — The Department of Emergency Communications (DEC) is reporting a problem with the city’s non-emergency public safety phone line – (804) 646-5100.

This is the second time in the last week the line has been down.

It’s important to note that citizens may still use the emergency public safety phone line – 911 is still operable.

Citizens with non-emergency public safety inquiries unable to reach (804) 646-5100 may call the following numbers: (804) 646-8692, (804) 646-8693, (804) 646-8694, (804) 646-8695 or (804) 646-5101 to report non-emergency incidents.