RICHMOND, Va. -- A Richmond family said the pain of losing a loved one got worse this week during the woman's burial at Evergreen Cemetery.
Marchelle Logan, who contacted WTVR CBS 6 this week after her mother's burial, said there was trash on the cemetery grounds near her mom's grave site, the grass was overgrown and that the burial site was not prepared as they expected.
In fact, Logan said there was no tent set up and that her mother's casket leaned to the side. She said she also complained to a groundskeeper that her mother's vault, which holds the casket, was filled with muddy water.
"I'm already heartbroken. I'm embarrassed that her last ride was the worst. I wouldn't want somebody else to go through that," Logan said.
"We are concerned. We want to make sure that they have the best. We want to do everything properly. All we can do is apologize and hope it will be better the next time around," cemetery caretaker Russell Harris explained.
Harris said the tent they usually put up at the grave site was not required, but is complimentary and that the family did not pay to have it. Additionally, Harris said they would have drained the water from the woman's vault before lowering her casket. Harris said it was unlikely the family would get a refund.