RICHMOND, Va.. -- The ATM bank cards of roughly 3,000 Union First Market Bank customers have been deactivated since Thursday, after a series of skimming incidents.
Customer Dawn Grois said she went to the ATM Sunday to take out money to buy Christmas gifts, but the ATM repeatedly printed receipts that said “request exceeds daily limit.”
Grois said she had not received any notice that her ATM card was being deactivated, and she drove all over town trying various ATMs before giving up.
She wishes the bank had let her know about the issue.
“A direct call immediately, that would have at least alerted me to the problem,” Grois said.
Union First Market Bank spokesperson Bill Cimino said this particular breach forced the bank to take action immediately.
He said the thieves are stealing people’s ATM cards and pin numbers by putting a device on the ATM machine that records that information.
The thieves are then able to create fake ATM cards to withdraw money.
Cimino said people’s real ATM cards started being deactivated Thursday, and customers were informed by email on Friday.
He said letters were sent out Monday, and the information was immediately posted on the bank’s website and social media.
But, Grois said she has yet to receive any notice.
“The information from the bank itself should have gone out immediately. It would have been an easy robo call, but it was nothing,” Grois said.
Cimino said the breach has affected other banks as well, and the FBI is now investigating.