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Injured child asked to leave KFC because her face upset customers

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JACKSON, Mississippi - The outrage came hard and fast after a three-year-old girl badly scarred and wearing an eye patch because of a pit bull attack was apparently asked to leave a KFC restaurant because her appearance upset other customers.

After social media users opened fire on the restaurant, calling for a boycott, the apology from the chain came quickly too.

The company said it will donate $30,000 to assist with the girl's medical bills.

"The entire KFC family is behind Victoria," company spokesman Rich Maynard said.

'Her face is disrupting our customers'

Victoria Wilcher was mauled by three pit bulls a few months ago, causing her to need regular medical treatment. After a doctor's visit last week, grandmother Kelly Mullins took the child to a KFC in Jackson, Mississippi.

Victoria Wilcher, 3, was mauled by a dog.

Victoria Wilcher, 3, was mauled by a dog.

"I ordered a large sweet tea and her some mashed potatoes and gravy because she was hungry," Mullins told CNN affiliate WAPT.

"She was on a feeding tube at the time, but I figured she could just swallow (the potatoes). They just told us, they said, 'We have to ask you to leave because her face is disrupting our customers.' (Victoria) understood exactly what they said."

Victoria cried all the way home, Mullins said.

Grandmother Kelly Mullins took the child to a KFC in Jackson, Mississippi.

Grandmother Kelly Mullins took the child to a KFC in Jackson, Mississippi.

"She's got a lot of surgeries to go through and she won't even look in the mirror anymore," Mullins told WAPT. "When we go to a store, she doesn't even want to get out (of the car). She's three years old and she's embarrassed about what she looks like. She's embarrassed and I hate it because she shouldn't be. It ain't her fault."

Anger online

Victoria's family recounted the incident in a Facebook page set up to raise money for her medical expenses.

"Does this face look scary to you?" the family posted on the Victoria's Victories Facebook page. "I personally will never step foot in another KFC again and will be personally writing the CEO."

The anger spread.

"As soon as we were notified of this report Friday, we immediately began an investigation, as this kind of hurtful and disrespectful action would not be tolerated by KFC," the company said. "Regardless of the outcome of our investigation, we have apologized to Victoria's family and are committed to assisting them."

A horrible attack

Authorities said Victoria was attacked in April while visiting her grandfather, from whom Kelly Mullins is divorced.

One of the dogs ripped open the front door and two other dogs dragged her into the back yard, WAPT reported.

The dogs bit the girl all over, but especially on the face. She has severe facial scars and lost sight in her right eye and the ability to move the right side of her face, Mullins told WAPT. She wears an eye patch with a cartoon character on it.

The three dogs that attacked Victoria were killed. The grandfather, Donald Mullins, and his girlfriend were arrested on child endangerment charges, WAPT reported.

Meanwhile, the Facebook page got lots of attention, with almost 49,000 "likes" by early Monday morning.


  • Ron Melancon

    I would have told the careless customers to leave. In fact I put my mouth where it belongs. I ran a restaurant for 8 years and when the aids epidemic was becoming known in the late 80 ‘ and early 90’s I defended my employee who had to work but careless customers wanted us to fire him and the owner supported my decision not to. Yes our sales suffered because we were not going to fire because of pressure and our society eventually accepted…. But this girl getting treated like this? If this was an aids person or a wounded vet with a missing eye and he had a skull on his replacement would people do this? The point is wounded warriors, people with aids, people with other dis formalities needs to join forces and tell these so called perfect people to get a life and shove it! I join with you becsuse I defended people against heartless customers and idiot management people and yes I would get in their faces if I ever seen such a heartless act.

  • todd

    who eats this garbage anymore anyway.gross.If you think this stuff is real chicken you have not ate real chicken,period..its processed garbage.And have you seen the kfc’s around here?no thanks

    • MiaG

      It’s not about the food at KFC it’s about selfish customers who think they are so perfect that nothing could ever happen to them. That little girl had every right to be in KFC and I would have stood up for that little girl and told her, “don’t you move sweetheart, if some customer doesn’t like you here then let them leave”.

      • Big G

        And what would you do if this is all a lie cooked up by the girl’s grandmother to stick it to KFC and to take attention away that the girl’s injuries were from dogs in HER home?

      • Ron Melancon

        Look right to the point. If the shoe was on the other foot and a minority was asked to leave it would be headline news! This is where I find fault with the NAACP this would be a great opportunity for them to speak out against this and when they want support for their issues I Woud join with them. Is white not a color? Then why not expand to include all colors? If this was a person of color and Careless Costomers who were white asked the manager to remove the person becsuse of color holy he double hockey sticks would happen. I am boycotting KFC until they make noticeable changes

  • Dale

    I DO NOT Eat KFC anymore because it’s under cooked in the inside…….real greasy and the outside is hard as hell …….it’s just gotten NASTIER than before

  • sw

    I give KFC credit for stepping up to the plate and investigating also. My disappointment is with anyone else (customer) thinking that little girl should leave. Shame on them. Karma is a “B”

  • Daniel Lowe

    well it wasnt kfc fault its the people running the store and the evil customer just gos to show you what our country has gone to and we need to take our country back


    You are right Daniel Lowe, but other posters on here are also right. KFC taste terrible and when I use to go there, they are always running out of something.

  • Michelle Meyers Daubert

    Regardless of her scars, this child is simply that….a beautiful, innocent child. Shame on people in this world who have no heart! I hope KFC provides sensitivity training to ALL of its workers EVERYWHERE! Victoria, please know that there are more nice people than cruel and ignorant ones, and that we love you!! Be strong little one!

    • Ron Melancon

      I see no difference when in the past African Americans were asked to leave a restaurant because of their color or sit in the back of the bus. So why is this child any different? Have we forgotten the struggle of African Americans? So in this case I can’t believe the stupid manager had the nerve to do this. This is a perfect opportunity for all groups to demand action and sensitive training because it is obvious to me this company has none. The example I will give is if a Manager today even remotely did this to a African American and told them to leave because customers didn’t like their color every media outlet would have this as a lead story. I would have told the customers to leave and if I got fired for it so be. We really have stupid managers

      • Big G

        But what if the diners “offended” by the girl’s scars were African-American? Well then, you have quite a dilemma there, doncha?

    • spongebob

      Agreed~ And perhaps some outreach in the community to educate the ( supposed ) customers who complained.

  • tee

    Let’s see this “Pit bull”. 20 bucks say she got attack by some kinda lab/boxer mix that they conveniently call a pit.

  • angel2

    kFC franchises are owned and operated by MANY different people and companies. I worked at a KFC near the Richmond, VA area, and their standards were high. About every 4-6 weeks, an inspector (employed by the corporation who owned this particular KFC) would come by incognito. The temp of the chicken potatoes and sides were recorded. The cleanliness of the restaurant/bathrooms was recorded. Once, a fellow co-worker and I each received a $100 bonus…and we were always noted as one of the best KFC’s in the district.

  • stephen yount

    Story sounds unbelievable. Thats because its 100 percent false. It never happened. The white trash grammy trying to profit from the situation. Of the child. Sad but true. Wheres the manager ,, store etc. Funny not produced are they. I’ve got some land in the Everglades anybody interested?

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