NEW YORK (WTVR) – US Airways apologized Monday after tweeting a graphic photo to a customer who was complaining about her spring break.
A young woman received a shocking response after she tweeted to the airline,“You ruined my spring break, I want some free stuff.”
The tweet, which has since been deleted, read, “We don’t like to hear this, Alex. Please provide feedback to our Customer Relations team here.” Attached to the tweet was a photo of a nude woman using a model Boeing 777 while performing a sex act.
Two tweets were made with the picture.
The airlines issued the following statement to PIX11Monday afternoon:
“We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user.
We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future.”
The user who was sent the picture acknowledged it was a mistake, and said the airline apologized.
https://twitter.com/ThatKATZkat/status/455819340101988352
The picture itself appears to have originated in another tweet that was sent by @ARTxDEALER to American Airlines. The image link then made its way into the tweet by US Airways.
https://twitter.com/ARTxDEALER/statuses/455792544245624834
The rogue social media post sparked a flood of comments on Twitter:
