For Closed Captioning Concerns Please Contact Our Closed Captioning Hotline:
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written Closed Captioning Complaints Should Be Directed to the Following:
804-254-3680 or fax: 804-254-3673
3301 W. Broad St
Richmond, VA 23230
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need of a formal complaint. In any event, we will respond to your complaint within 30 days.