Richmond man contacts CBS 6 Problem Solvers to resolve leasing issue

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RICHMOND, Va. -- A Richmond man said he signed a lease with an apartment complex, then they changed the terms and wouldn't give him his money back. He reached out to CBS 6 for help.

After signing a lease and paying $700 in fees to a leasing company for an apartment, Shaquwan Simmons thought he was set to move into his new place.

That when he says KRS Holdings Incorporated claimed there was mistake.

"He said that the lease was incorrect that he needs to fix the lease," Simmons said.

He said although the lease stated in writing that water, trash, sewage, and electric are included in the rent, the leasing company wouldn't honor the legal binding agreement and he would have to sign a different lease, utilities not included.

Simmons said no.

Shaquwan Simmons  and Rob Desir

Shaquwan Simmons and Rob Desir

"I'm not moving in here because these are not the guidelines that I signed,” Simmons explained. “From that period of time we went from that to what are you going to do? He stated that he's not moving me, he's not giving me my money back and he started laughing about the situation.”

So Simmons contacted CBS 6 Problem Solvers.

CBS 6 went to KRS Holdings office to get answers, but no one was available.

When we later made contact by phone. A spokesperson would only said that Simmons’ contract was 'non ratified' and never signed.

But after our conversation, the company called Simmons and offered to resolve the situation.

"It wasn't from him, it was his assistant stating that ‘Mr. Simmons, Mr. Bristol wanted me to call you and let you know that I do have your $200 in cash and your deposit that you put down on the property and you can actually come pick it up.’”

"I thank CBS 6 for that because that made my day," Simmons said.